Refer A Case – 3bmediation.co.uk

Take the First Step Towards Resolution

Our simple referral process makes it easy for individuals, law firms, insurers, and businesses to initiate mediation anywhere in the world. Share your case details securely, and let us help you move forward with a fair, cost-effective resolution.

Referral Form

(1) In the first instance, please email us at enquiries@3bmediation.co.uk with some information about your case, such as

What the dispute is about (a brief summary is sufficient)
Who the parties involved are
Whether all parties involved have agreed to mediate
Timescale for the mediation
Whether mediation has been ordered by a court or tribunal
The value of the claim/counterclaim (if relevant)
Whether an in-person or online mediation is requested
Whether the case is urgent

We will then promptly provide a fee quote and confirm our availability to act. We are happy to discuss any queries you may have by telephone or online meeting. All information provided is treated as confidential.

(2) When you are ready to proceed, please complete our booking form and return this to us by email to office@3bmediation.co.uk

Once an advance has paid, we will confirm your booking for the mediation.

(3) Before the mediation commences, all parties and the mediator will sign a mediation agreement, which sets out the terms and conditions on which we will mediate the dispute.

Booking Form

Click here to download our Booking Form.
Please return the completed Booking Form by email to: office@3bmediation.co.uk

Mediation Agreement

We generally act under the terms of our standard form Mediation Agreement. Please click here to download our Mediation Agreement.
However, on request, we are also happy to mediate under international institutional rules such as the ICC, DIAC, SIMC or UNCITRAL Rules or subject to any specific terms of reference. Please call us to discuss this further.

Fees & Terms

We will be pleased to provide a fee quote once we have discussed the case with you and considered any relevant documents.
We generally act on a fixed-fee basis, which includes preparation time and administrative costs. A 30% advance is required to confirm a mediation booking.
If a case involves long-distance national or overseas travel, travel costs (and accommodation, if necessary) will be charged at cost.
We are members of the CMC’s Fixed Fee Mediation Scheme, which offers mediation at discounted fixed rates in cases valued at up to £50,000 (England & Wales only). For the fees currently payable under this Scheme, please refer to:
https://civilmediation.org/fixed-fee-scheme/
For details on our cancellation policy and other terms, please see our Mediation Agreement

Code of Conduct

We adhere to the European Code of Conduct for Mediators and the CMC’c Code of Conduct. Three Birds Mediation aims to conduct all mediations in accordance with prevailing international best practices and current guidelines.

Complaints Policy

If you have a concern about our service or a mediator’s conduct, please follow our complaints procedure. We aim to acknowledge complaints within 3 business days and resolve them promptly. A full copy of our Complaints Policy (with step-by-step process and timescales) can be downloaded below.